Even though you may have a good resume, education and experience, it is the idea of a personal interview that is intimidating.
That is why it is so important to prepare for any interview process. Many people think of applying for one of their first jobs as a Bank Teller in local banks or credit unions.
Start by visiting a credit union near you or a local bank and observe how business takes place. You are dealing with people’s money and that is a very personal matter. If you happen to be inside during one of their busier times, take note how the tellers handle the customers and manage the peak times.
Knowing some of the questions you may be asked and what other information may be required will help prepare you to make the best impression for your interview for a Bank Teller position. Some examples can include:
1. Why do you want to be a Bank Teller?
Tell them you want to be more than a teller and that you have excellent customer service skills and love helping people.
Also show a bit of honesty in that you feel it is a good fit for your skill level and for what you bring to the table.
2. Why did you choose this bank and why should we hire you?
A good response is to say that their bank has a good reputation for being fair, helping its customers and improving the community. You have also heard that it is a pleasant work environment.
Describe how their services make banking easier for all customers. Doing so will show your understanding for the values that the bank is trying to promote.
They should hire you because you thrive in environments with other people and love handling money.
Explain how you are interested in banking and would like to be able work with your team members to bring great service to customers each day. At the same time, show your ambition.
Explain that you want to aspire to become a manager and want to further develop your leadership skills.
3. Have you ever worked in a bank before?
Be honest if you have not worked in a bank previously. Too many people get caught up and nervous with not having experience. You will seem like a good candidate as long as you are coachable.
4. What do you think makes a good teller?
A good teller in your opinion is someone who is grounded, friendly, calm and able to work with a team. Explain that you understand there are both wonderful customers and customers that are having a bad day.
A good teller remains grounded and does not let the negativity drop their quality of service. At the same time, a good teller can work with the other staff and remain calm under pressure.
5. How would you convince a potential customer to join our bank?
An interview is a two way street. Ask the interviewer how he recommends you convince potential customers to join. However, be clear in that you believe superior products can only be sold with superior service.
6. What kind of sales experience do you have?
Once again, stay calm and just be honest. If you have sales experience then lay it out for the manager. If you do not have sales experience, admit it.
Remaining confident in what you say will naturally frame you as a salesman because at the end of the day, you are selling your service and not the product.
7. What are your weaknesses and strengths?
The last thing you want to do is humble brag – in other words, try to frame a good quality in a negative light.
For example, saying “sometimes I can be a workaholic and a try-hard” or things to those effect will make you seem manipulative and fake.
Instead, be honest.
For example, some “weaknesses” that you could say are that sometimes you rush to close a deal and work too fast and need to be more patient. You are currently taking night classes to improve your computer skills. You love a challenge and learning something new.
8. How have you dealt with colleague conflicts in the past?
Have any story prepared that demonstrates certain qualities. You want to show a few things. The first is that you try to understand other people’s perspectives but that at the same time you do not settle for any work that is sub-standard.
Show the right amount of negotiation, empathy and understanding.
9. Describe an encounter with an irate customer and how you handled the situation?
Tell a story such as the following (an illustrated example):
“In a previous position, a customer came into the store very angry and said we had not given him the sales price as advertised in the paper. I checked with my supervisor and while the price we charged was correct. I returned to the customer, told him he was right and that if I was in his position, I would be equally as upset. We then processed the order with a 10% discount. As he was leaving, I stopped him and gave him a 10% coupon off his next order.”
10. What have you done in the past to exceed a customers’ experience?
You can use the story above as an example of this.
Elaborate further that the customer was not expecting the return to be so easy and for the store employees to be on his side (remember when you said you would be equally as upset as he was?). Then by giving him the coupon as he walked away made all the difference.
11. What banking products do you use and why?
Say something along the lines of: “as a customer, I currently enjoy online banking features. It helps me keep on top of my budget and I have developed a good savings plan. I enjoy getting email notices about bills that are coming due so I can plan for those in my budget. Anytime I have a question, the customer service line always has the answer.”
12. A teller’s job can be repetitive. What will motivate you to make it different every day?
Flip this one around. Say that you would not want it to be different everyday and that you are the type of person that thrives in routine and consistency. Say that routine keeps you content instead of boring you.
13. Where do you see yourself in 5 years?
If you happen to be in school you could indicate that you would like to be finished with your degree and be eligible for possible promotions within the bank or credit union. If you have a specific job in mind such as management or financial advisor it is okay to let them know that is a future goal.
14. What are your salary expectations?
Check online and see what the current statistics are for salary ranges. Understand that you will be starting at the bottom at first but hope to do well and receive regular increases.
15. Do you have any questions?
If you have done your homework, you may feel that most questions have been answered, but have a couple of smart questions in mind, such as what new innovations are upcoming in the banking industry and how do they see interest rates changing?
Ask what college courses they recommend to their employees.
Take it a step further, an interview should be a two way street where you are making their bank is right for you. Ask them, and always say “respectfully” before doing this, why you should work for them, how aside from the money, how would you benefit?
Ask them their current turn around rates for employees. Interview them back.
Show up a few minutes ahead of time to fill out any forms. Bring several freshly printed copies of your resume.
Make sure you are freshly showered, shaved and dressed in conservative business attire such as a suit or dress. Keep makeup reasonable, make sure your hands are clean and nails well-trimmed.
Turn off digital devices. Be respectful using Sir and Ma’am and Yes instead of Yeah. You want to do your best, even if it seems a little old fashioned.
Do some research on the bank or credit union you are applying with. How long have them been in business? How many branches do they have in your area?
Check their social media pages. Would you want to bank there, if you don’t already?
Always thank the person for the interview and shake their hand. Good manners will be remembered.