For a lot of our readers, Kroger is a great place to work at, due to its friendly team and its supportive company culture. If you’ve decided to apply for a Kroger job opening, we will walk you through the potential interview you will be facing.
We’ve put together this list of the most common questions that come up during interviews at Kroger, and we will give you advice on how to best answer them.
Before we start going into each question, here are some quick facts that you need to know about the Kroger career system.
Kroger Careers at a Glance and Basic Advice
Like any large company, Kroger has career opportunities for almost any kind of professional there is. They need people in accounting, marketing, legal, HR, stocking and supplying, and so on. Still, the most frequent job vacancies that occur are those of front-end customer service.
Since this is where the majority of their employees are, it makes sense that these are the jobs you can apply for most often.
The most frequent jobs offered are for the position of Cashier, Grocery Clerk, Produce Clerk, and Bagger.
For these positions, you need to demonstrate a willingness to learn, and a lot of kindness and empathy that go into your customer service skills.
Some previous experience wouldn’t hurt, either, but it’s all down to how you answer the interview questions.
Here Is What You Should Do Before Going to the Interview:
- Do your homework and read up a bit about the company. If you show them you have your basic facts straight, this will gain you extra brownie points.
- If you can, submit extra documents with your application, even if they’re not mandatory. For example, a short, two paragraph-long motivation letter can go a long way.
- Learn from the experiences of other applicants. Reading more about the Kroger job questions and the answers to them is a great way to start.
The 7 Most Common Kroger Job Questions You Can Expect
Here are the questions that are bound to come up during your Kroger job interview.
Regardless of the particular position that you are applying for, you will surely be asked at least a few of these.
1. How Do You Fare in High-pressure Environments?
You can be sure that the Kroger work environment is one that keeps you alert and on your toes. To provide a good answer to this question, you should say that this is how you perform best if there isn’t a minute to get bored.
2. What Skills Do You Have That Will Help You Do This Job?
Depending on the exact position you are applying for, you should say that you have what it takes. You should also bring proof by referencing your experience, even if it’s only some volunteering or something unrelated.
Say something along the lines of ‘At my previous job, I learned how to multi-task effectively, and my customer service skills are pretty much innate, I was always able to make the people around me feel at ease, etc.’
3. How Would You Handle an Angry Customer?
The best answer to this question is one that demonstrates both empathy and huge amounts of tact. Say that you would start by apologizing for no matter the reason for the client’s frustration. Then, you would ask the customer a few questions to better understand the problem they are dealing with, so you can try to solve it.
If you exhaust the measures you can take by yourself and the problem is still not fixed, you would then pass it along to your manager to help solve it.
4. Are You a Team Player or Do You Shine Individually?
This may be a trick question, especially if you are a person proud of their achievements and hard-working demeanor. No matter how tempted you are to say that you shine pretty well by yourself, go with the team player option.
To a big organization such as Kroger, a team that functions like a well-oiled machine is much more important than individually brilliant members.
5. Why Should We Hire You?
This question is similar to the one about your skills. Just like with question number 2 above, reference your experience and what it taught you. Also, highlight that you think you could successfully use these skills to help make the lives of Kroger customers easier.
Your end goal is the satisfaction of their clients, which is why would make a great addition to their team.
6. Are You Good at Multi-tasking?
Some people are and some people aren’t; both of these categories come with their unique set of advantages and disadvantages. For Kroger, people who are good at multi-tasking are preferable, since it’s such a fast-paced environment, as we mentioned above.
Therefore, the ideal answer is to say that you are great at multi-tasking and that you successfully handle multiple types of tasks at a time, both in your work and personal life.
7. How Would You Handle a Conflict with Another Employee?
The best answer to this question is one that shows that you would treat your co-worker with the same consideration with which you would treat the Kroger customers.
After all, you are a team player and a calm person, with super developed people skills. Therefore, answer that you would first apologize for whatever upset them and then ask them how you could help make the situation better.
These are the main Kroger job questions that you can expect at an interview. Keep calm and answer them with a smile on your face and all will be well.