The hospitality business seeks thousands of people to recruit, every year, since it is one of the most sought after careers. When a field has so much of competition, it becomes double as hard to achieve success. But with the right amount of dedication, sincerity, and passion, nothing is impossible.
Hospitality is a much disciplined field, where rules are meant to be followed and there is a need for a certain kind of skill set and attitude. Success has a lot to do with the quality of your service/product, first impressions of the customer, and how prepared you are too face crises situations. People who graduate after doing various hospitality courses are especially trained to face such situations.
In the hospitality industry, the first rule you need to remember is that the customer is the soul of the business. When a hospitality business interacts with a customer, it’s usually when a customer wants to relax and is spending money for the same. In such a case, the customer is looking for services which are on the money and so, it is extremely vital that you make a good first impression on your customers, as that will get them to recommend your services to other people.
A satisfied customer is the best advertisement testimonial. Every customer comes with a different mindset, and it is your primary goal to make them feel like you are a reliable business.
After you finish graduating from a hospitality course, a hospitality aspirant’s primary goal should be to gather work experience in the field. Your on-field training and work experience will be your biggest asset in the field of hospitality.
As an employee at a luxury hotel or resort, you will be expected to maintain good relations with the customers as you’ll be interacting with them directly.
When we think of hospitality, one thing that always comes to mind is teamwork. Without teamwork, the entire organization of the company could fall apart and thus, if you’re an employee, make sure to bond well with your colleagues in order to maintain a good work environment.
Maintaining positivity around your workstation will pay off. If you have a team that is working under you, make sure to encourage them to bond. A team should be like a well-oiled machine, since there is no space for minor glitches and misunderstandings in the hotel business. Remember to reward and appreciate a team in order to encourage them. A good leader empowers the team for them to work well.
The hospitality market is really wide and thus, it is important to segregate the market to understand your competitors better. The most practical thing to do when you want to succeed is to know and understand your competitors better, keep a track of ways to improve your resources and make it more cost-efficient.
Understand what your customers want through surveys and other forms of research and also understand what your competitors are doing right and what you can improve on. Always be open to criticism, because nobody is perfect. Every customer’s feedback is going to help you in the long run, whether positive or negative.
In hospitality, you can never predict what new crisis may come about, so it is always good to be prepared for any kind of emergencies. For example, on a busy day when a lot of guests are supposed to be checking in, it is easy to predict that the front desk is going to be crowded with guests, in such a case, it is important to be prepared with more staff stationed at the front desk. Quick-thinking and preparedness will take you a long way in the Hotel Business.